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Returns

Here at Vanilla Fudge Cosmetics, we are pleased to offer a no-fuss returns policy, whereby any customer can return any item, for any reason within 28 days of the date of delivery for a full refund.  All we ask is that you return the item to us in the same condition and packaging as you received it. 

We take every care to package your items safely for delivery, but in the unlikely event that they arrive damaged, please send them back to us and we would be happy to offer a refund or send a replacement to you.

If you are returning any item to us, please complete the returns form included in your parcel, package the item safely, and post it to the following address:

Vanilla Fudge Cosmetics (Returns)
75 Firs Drive
Hedge End
Hampshire
SO30 4QQ
United Kingdom

 

Please send the parcel through an approved postal service, preferably by a trackable delivery method; this is for your peace of mind, as we are unable to refund any item lost in the post.  Please also obtain a Proof of Postage receipt for the parcel.

For the time being, we are unable to offer a free returns service, but we fully intend to change this once our business grows.

 

Cancellations

Under the UK Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us.

In this case we will issue you with a full refund, however you will need to return the entire order to us, at your cost if you have already received it.

  • The goods must be returned in their original condition.
  • If we do not receive the cancelled order back, we may arrange to have it collected at your cost.

If you are within one hour of placing your order and have since changed your mind or made a mistake, and would like to cancel your order, please email us as soon as possible quoting your order number, so we do not post it out to you.

Unfortunately we are unable to amend any orders (e.g. remove individual products, change the shade or size of a product) once they have been placed.  Please check your basket carefully before placing the order!

 

If you do decide to cancel your order with Vanilla Fudge Cosmetics, you must let us know in writing, whether by letter or email, quoting the order number.