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Delivery

Last Posting Dates for Christmas 2017

United Kingdom

Economy Delivery (2nd Class)               Wednesday 20th December

Standard Delivery (1st Class)                 Thursday 21st December 

Next Day (Special Delivery)                    Friday 22nd December 

 

The last day for UK Christmas delivery is Friday 22nd December with Royal Mail Special Delivery.  We will include a Saturday Guarantee with all Next Day orders placed on 22nd December.  Please order by 3pm to ensure your parcel can be packed and posted in time.

 

International

Africa / Middle East                                Friday 1st December

Asia / Cyprus / Eastern Europe              Wednesday 6th December

Caribbean / Central & South America    Thursday 7th December

Australia / New Zealand / Greece          Friday 8th December

Germany / Italy / Poland                        Wednesday 13th December

Canada / Finland / Sweden / USA         Thursday 14th December

Western Europe inc Ireland                   Friday 15th December

 

Once we receive your order, we aim to have your parcel packed and handed over to Royal Mail for delivery on the same day (providing you have placed your order by 4pm GMT on a weekday).  All orders received on a Saturday or Sunday will be dispatched on the following Monday.

We will send you an email to let you know when your parcel has been dispatched. 

 

*FREE Standard Delivery on all UK orders over £50*

 

Prices and Services

We are pleased to offer worldwide delivery, with fixed price postage for UK orders and weight-based postage for Europe and the rest of the world.  We will use Royal Mail for virtually every parcel; some heavy orders may be posted by courier instead.

 

Within UK     

Economy Delivery (Royal Mail Second Class)         £3.25

Standard Delivery (Royal Mail First Class)                   £3.75

Next Day Delivery (Royal Mail Special Delivery)              £7.50

 

Europe

Standard Delivery (Royal Mail International Standard)                    from £4.50

Tracked Service (Royal Mail Signed / Tracked & Signed)                     from £9.10

 

Rest of the World    

Standard Delivery (Royal Mail International Standard)                   from £6.00

Tracked Service (Royal Mail Signed / Tracked & Signed)                     from £10.60

 

We have fixed the maximum postage charged for standard international deliveries at £20.00 within Europe and £35.00 for the rest of the world (excluding optional upgrade to tracked delivery).  

 

Upgrade prices for international delivery services

International Signed = additional £4.60

International Tracked & Signed = additional £5.00

 

Please note, the maximum weight allowance for small parcels delivered by Royal Mail is 2kg; if your parcel exceeds this weight, it will either be split into separate packages or sent by courier.  The total weight of your order will be displayed in both the basket and checkout pages of the website. 

 

International Customers:

Royal Mail’s Signed and Tracked & Signed services are only available to selected countries; the delivery services available to your country will be displayed at checkout. 

 

 

Approximate delivery times

UK

Second Class        3-5 days

First Class             1-3 days

Special Delivery    1 day

 

Europe

All Services - Standard / Signed / Tracked & Signed                    5-7 days

 

Rest of the World

All Services - Standard / Signed / Tracked & Signed                    7-10 days

 

The times given above are approximate, and arrival times can only be guaranteed for UK parcels using Special Delivery.

Please note, for deliveries to non-EU countries, your parcel may be subject to additional customs charges, that you will be required to pay on receipt of your parcel.

 

Due to postal restrictions, we are unable to deliver to the following countries:

Balkans, Belarus, Burma/Myanmar, Cuba, Democratic Republic of Congo, Eritrea, Federal Republic of Yugoslavia & Serbia, International Criminal Tribunal for The Former Yugoslavia, Iran, Iraq, Ivory Coast, Lebanon, Liberia, Libya, North Korea, Republic of Guinea, Somalia, Sudan, Syria, Zimbabwe.

 

Lost Items

In the rare event that your item has not arrived, please let us know by email, and quote your order number in the message. 

We are unable to refund or replace your order until the following time frames have elapsed since we dispatched your order:              

 

UK:                     15 Working Days

Europe:                     20 Working Days

Rest of the World:         25 Working Days

 

Royal Mail classify Monday to Friday as being ‘working days’.  You are very welcome to contact us before this time if you’d like to notify us of a delay in delivery.  We are however, unable to provide a refund for delayed parcels.

If your parcel has gone missing, please let us know if you would prefer a refund or a replacement product to be sent to you.  Replacements are subject to availability and if one is not available, a refund will be given instead. 

We will process your refund immediately once the appropriate time frame has elapsed.